Tata Consultancy Services (TCS) has signed a five-year partnership with Air New Zealand to streamline the airline’s digital services of more than 600 applications by integrating AI-driven automation and cloud technologies into critical airline functions.

“This collaboration aims to enhance Air New Zealand’s digital capabilities, improve customer experience, and drive operational efficiencies across various aspects of its business, including fleet management, crew scheduling, and ground services,” said TCS in a press release, adding that the partnership will also help with cargo services, disruption management, retail offerings, maintenance systems and crew operations. The collaboration also includes enhancements to Air New Zealand’s digital retail and loyalty programme experiences.

The partnership was announced at the TCS’ Banyan Park Campus in Mumbai, attended by New Zealand Prime Minister Christopher Luxon, Tata Group Chairman Natarajan Chandrasekaran, Air New Zealand Chief Executive Officer Greg Foran, and TCS Chief Executive Officer and Managing Director K Krithivasan.

Instrumental partner

Greg Foran, Chief Executive Officer, Air New Zealand, said, “Going forward, TCS will be an instrumental partner in helping us deliver our cargo digital transformation and improvements to our digital retail capability.”

Based in Auckland, Air New Zealand operates a global network with air passenger and cargo services across 49 domestic and international destinations. The airline flies more than 15 million passengers on over 3,400 weekly flights.