Mumbai: Tata Power and Adani Electricity in Mumbai were awarded an A+ grade, the highest rating, in the latest Consumer Service Rating of DISCOMs (CSRD) report by the power ministry.
A CSRD report consumer rating refers to the rating given to electricity distribution companies based on their performance in providing consumer services. It evaluates factors like operational reliability, connection services, billing, and grievance redressal. Adani Electricity achieved the highest rating in performance excellence and customer service excellence. Tata Power secured the highest rating for its consumer service. tnn