max app not working why hbo thumbnail
Phil Nickinson / Digital Trends

Sometimes you fall out of love. Stuff happens. If you lose that special spark for your subscription to Max (formerly HBO Max), however, it's easier than you think to get out of the relationship and cancel your subscription.

Contents

Sure, Max may be one of the best streaming services with some excellent movies and series for as little as $10 per month, but staying subscribed to Max can add up, especially if you don’t use it.

Here, then, is our explainer on how to cancel a Max subscription using a few different devices.

Difficulty

Easy

Duration

5 minutes

What You Need

  • A phone, tablet, smart TV, or streaming device with access to the Max app

  • A PC with an internet connection

person holding an iphne 15 pro max.
Bryan M. Wolfe / Digital Trends

If you signed up for Max using an iPhone, iPad, or similar Android device, you’ll be glad to know you can cancel a subscription from these gadgets. Here’s the process:

Step 1: Launch the Max app and select your profile icon. Then select Settings.

Step 2: Now select Subscription > Manage Subscription > Cancel Subscription.

Step 3: To finish, choose Continue to Cancel, followed by Yes, Cancel Subscription.

A cover for the Salem's Lot adaptation shown on the Max iOS app on iPad 11 Pro.
Salem's Lot comes to Max on October 3, 2024. Jen Karner / Digital Trends

If you signed up Max using a laptop or desktop PC (or mobile device), you’ll be able to cancel right through max.com. Here’s how:

Step 1: Select your profile icon in the top-right corner of the home page, then select Subscription.

Subscription preferences for Max on a PC.
Michael Bizzaco / Screenshot

Step 2: Select Cancel Subscription > Continue to Cancel.

Step 3: If you’re 100% sure it’s time to say goodbye, go ahead and select Yes, Cancel Subscription.

If you signed up for Max through a cable/satellite provider or through a smart TV or streaming device (e.g., Roku, Apple TV, Amazon Fire TV Stick, etc.), you’ll need to go through this third party to cancel your Max subscription, too.

We actually signed up for Max through a Roku account, so this gave us the perfect opportunity to show you how to cancel on Roku’s terms:

Step 1: First off, Roku requires you to log into your Roku account through a web browser (not the Roku app).

Step 2: Once signed in, hover over your profile icon, then sleect My Account.

A red arrow pointing to the My account tab for Max streaming service on Roku's website.
Michael Bizzaco / Screenshot

Step 3: Under Payments & subscriptions, slect My subscriptions.

A red arrow pointing to the My Subscriptions option on Max streaming service Roku's website.
Michael Bizzaco / Screenshot

Step 4: Select Manage subscription and choose the option to cancel.

If your Max subscription is already canceled and you want to renew, there should be a Resubscribe button for you to click.

The Manage subscription button for Max.
Michael Bizzaco / Screenshot

Resubscribing to Max is just as simple as canceling your subscription. If you’re using the Max app on an iPhone, iPad, or Android device, open the app and sign into your account. Then choose Renew subscription, pick a plan and billing period, and follow the instructions to finish signing up through your device’s app store. Once you’re done, tap Start streaming.

To resubscribe on Max’s website, head to max.com and sign into your account. selectStart Streaming if the option pops up, followed by Sign Up Now. After you pick a plan and billing period, finish by adding your payment method and selecting Start Subscription.

Max offers a few different membership tiers and you can find out more about each level in this guide we put together). As far as hard prices go, Max membership costs are as follows:

At this time, neither Max, nor any of its affiliated service providers ,are offering a Max free trial. Butou can watch free episodes on Max of some sample shows.