TELUS Digital debuts Fuel EX to enhance employee productivity and knowledge search

TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter of this year, is introducing Fuel EX, an enterprise-safe generative AI (GenAI) employee assistant to support productivity, creativity, and research.

Fuel EX is the first public launch of an application built on TELUS Digital’s enterprise-grade GenAI engine, Fuel iX, and is currently in operation at scale within TELUS, where 35,000 employees are actively using the software and seeing improved productivity.

Fuel EX gives companies a single point of entry for their employees to access an intuitive and enterprise-safe GenAI interface where they can select from more than 20 large language models (LLM) from multiple vendors to help them with everyday tasks including knowledge searches, summarization, copywriting, image generation, and code writing, according to the company.

“Fuel EX brings the promise of GenAI-driven productivity and creativity to large-scale enterprises, while providing industry-leading privacy and security features that business leaders can trust to keep their customers’, employees’, and company’s data safe,” said Bret Kinsella, general manager, Fuel iX. “GenAI inherently introduces unpredictability, a concern that understandably concerns business leaders. They need to know their GenAI applications are reliable, and their data is protected. Our commitment to responsible, ethical AI and enterprise-safe data privacy means enterprises can deploy Fuel EX with the confidence that their proprietary data and employee work is secure.”

Fuel EX offers enterprises, administrators, and employees benefits across three distinct pillars such as:

Trust:

• Administrators can choose different data privacy options offered by select large language models and cloud providers.
• All employees can review their chat histories, which are securely stored in an encrypted format.
• While the solution is designed for global use, Fuel EX provides an option that offers AI inference and data storage that does not leave Canadian borders.

Flexibility:

• Enterprises have access to a diverse range of large language models (LLM) and multimodal AI foundation models to ensure their employees can find the models that best suit their needs and are never limited by outdated technology.
• Administrators have the option to use model keys provided by Fuel EX or their own keys for additional inference control.
• A wide range of employees, including developers and IT support staff, have the flexibility to choose their preferred models and adjust model settings to tailor their tools for maximum productivity.

Control:

• Enterprises will be able to monitor model usage, set usage restrictions, and manage user permissions from a single control plane.
• Administrators can modify AI model access at any time, which includes the capability to add or remove access to custom, open-source, or proprietary models.
• The Fuel EX user interface currently supports English and French (Canadian); however, many of the LLMs offered by Fuel EX offer multi-language support.

According to the company, with a robust roadmap for future enhancements, Fuel EX will continue to evolve, adding more GenAI features and administrative tools.

For more information about this news, visit www.fuelix.ai.