Air India’s Innovative Baggage Tracking Feature Now Available

Saturday, July 13, 2024

Air India, India’s premier global airline, has introduced an innovative and user-friendly baggage tracking feature available on its mobile app and website. By leveraging real-time baggage tracking information from network airports and utilizing a scalable cloud applications infrastructure, this new capability ensures passengers can monitor their baggage throughout their journey, significantly reducing concerns about checked-in bags. Air India joins an elite group of airlines worldwide offering this convenience directly to guests without needing intervention from airline staff.

Developed by Air India’s digital technology and design teams in collaboration with the airline’s airport operations department, the feature simplifies end-to-end baggage tracking with minimal data entry. Passengers can track their checked-in bags by scanning the barcode on their baggage receipts. Alternatively, if the trip is added to the app, the tracking information will automatically appear in the ‘My Trips’ section shortly after check-in. This feature is also accessible on the Air India website under the ‘Track Your Bags’ tab in the Book & Manage section.

Key Features of the Baggage Tracking System:

• Real-time Updates: Passengers receive important details about their checked-in bags, including current location, transit status, baggage arrival details, and local time of events. The status covers all critical baggage touchpoints where tracking technology is available, such as check-in, security clearance, aircraft loading, transfers, and arrival at the baggage claim area.
• Tracking for Code-share and Interline Flights: The feature supports end-to-end baggage tracking across multiple flight segments on Air India. For journeys involving segments from other airlines in interline or code-share connections within the same reservation, the system also provides tracking information for those segments.
• Comprehensive Tracking: Passengers with multiple checked-in bags can access detailed tracking information for each bag on a single, user-friendly interface. The mobile app also provides timely notifications when baggage is checked in.

With this new feature, Air India enhances the travel experience by providing greater peace of mind and convenience, reinforcing its commitment to leveraging technology to improve passenger services. An enhanced range of notifications, including updates such as baggage carousel information upon arrival, is also in the pipeline to further improve the tracking experience.

“In our sustained efforts to enhance guest experience by embracing innovative digital
technology, we can now provide real-time baggage status to our guests. This key-customer
centric initiative marks a significant milestone in our transformation journey. Our mobile app
serves as the ideal platform for our guests to use this feature as it provides specific information
related to baggage as part of ‘My Trips’ segment. Guests can also add baggage tags easily by
scanning with the mobile phone’s camera,” said Dr. Satya Ramaswamy, Chief Digital and
Technology Officer, Air India.

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