The US Department of Transportation sees surge in air travel complaints: What are the latest trends you need to know?

Monday, July 8, 2024

Air travel woes continue to plague American flyers, with the US Department of Transportation (DOT) recording a significant increase in passenger complaints for 2023.

This trend highlights the growing concerns regarding flight delays, cancellations, and overall customer service within the airline industry.

According to the DOT’s Bureau of Transportation Statistics (BTS) data, the department received nearly 97,000 complaints from passengers in 2023.

This represents a concerning rise compared to the approximately 86,000 complaints filed in 2022.

Delays Remain a Persistent Problem

While the number of flight cancellations has shown some improvement, delays continue to disrupt travel plans.

The BTS data indicates that roughly 21% of all US flights were delayed in 2023, a figure that remains stubbornly high.

Passenger Rights and Resources

The DOT website serves as a valuable resource for air travelers.

It offers information on passenger rights, including what to expect from airlines during flight disruptions and the complaint filing process.

The DOT emphasizes its commitment to ensuring a safe and positive air travel experience for all passengers.

The department actively investigates passenger complaints and works to hold airlines accountable for their actions.

The present air travel landscape

Given the current air travel landscape, passengers are advised to plan ahead and be prepared for potential delays.

Checking flight status updates regularly, familiarizing yourself with airline customer service policies, and considering travel insurance can help minimize disruptions and ensure a smoother travel experience.

Travel And Tour World aims to inform travelers about the rise in air travel complaints, highlights ongoing issues like flight delays, and provides resources for passengers to navigate potential disruptions.

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