Kansai Airports Enhances Emergency Protocols with New Multilingual Drill

Saturday, July 6, 2024

Kansai Airports is excited to host a flood season drill at Kansai International Airport (KIX) on July 12, 2024. This exercise aims to enhance our multilingual support system and offer effective help to travelers potentially stranded due to public transport shutdowns following a typhoon impact. The drill will simulate an overnight stay scenario for customers at the airport. Participants will engage in training using the Emergency Information Card, designed to cater to individual needs and language preferences. This event will occur at Terminal 2, focusing on improving both multilingual assistance and support for stranded passengers.

Our goal with these drills is to boost disaster preparedness among airport staff, verify safety protocols, and enhance our information dissemination capabilities. The Kansai Airports Group remains committed to ensuring travel safety and fostering a worry-free environment at our airports.

Drill Details:

• Date: Friday, July 12, 2024, from 2:00 to 3:00 p.m.
• Location: Domestic departure and arrival floor, KIX Terminal 2
• Participants: Kansai Airports, Kansai Airports Operation Services, airlines, and others
• Number of Participants: Approximately 40
• Activities: Providing multilingual support and managing stranded customers

Kansai Airports was formed by a consortium led by VINCI Airports and ORIX Corporation, taking operational control of Kansai International Airport (KIX) and Osaka International Airport (ITAMI) from the New Kansai International Airport Company (NKIAC) on April 1, 2016. Additionally, Kansai Airports Kobe, a wholly-owned subsidiary, assumed management of Kobe Airport (KOBE) from Kobe City on April 1, 2018.

Operating under the banner of “One Kansai Airports Group,” the organization is dedicated to enhancing service quality across all its facilities through strategic investments and streamlined operations, prioritizing safety and security above all. The group’s objective is to fully leverage the capacities of the three airports to benefit the local communities they serve.

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