In the modern, technology-driven world, ensuring the safety and connectivity of young children with their parents is more crucial than ever. Miko IoT has revolutionized this aspect by partnering with Agora to provide a cutting-edge, secure video calling solution. This collaboration allows parents to seamlessly connect, monitor, and engage with their children aged 5-10, offering peace of mind through robust, real-time communication. By addressing the challenges of integrating video calling with IoT devices, Miko IoT and Agora are setting a new standard for secure and reliable family connectivity in the digital age.
The Problem: Finding a Reliable Video Call Solution Compatible with IoT
The team at Miko IoT needed a stable and reliable video calling feature to help parents connect with their children. They explored several video SDK solutions but found that most did not provide the necessary compatibility, reliability, and quality for their product. Being an IoT product, Miko faced challenges finding video calling SDKs compatible with their hardware. Additionally, video freezes made it impossible to offer a seamless parent/child video calling experience. Since Miko is designed for children, robust security was also essential.
The Solution: Scalable, Kid-Safe Video Calling
Agora’s video calling SDK provided Miko with the safety and reliability needed to confidently launch the video calling feature on their robot. Agora’s cross-platform compatibility and dedicated IoT support facilitated easy integration with Miko’s hardware and application. Miko prioritizes data privacy and security, and Agora’s compliance with strict data privacy and security standards aligned with Miko’s priorities. With Agora, Miko was able to add high-quality video calls with minimal delays, allowing parents to stay connected, monitor, and engage with their children. Agora’s Signaling product enables real-time data synchronization, allowing parents to move Miko around to follow the child during a video call.
“Agora’s Video Calling feature enables parents and children to securely stay connected through the Miko robot, allowing parents to monitor their child’s well-being and providing peace of mind for busy parents,” said a Miko customer.
Results & ROI: Increased Parent Engagement and High Call Success Rate
Agora’s reliable and easy-to-implement Video Calling and Signaling helped Miko offer a safe, real-time connection between parents and children. These new features significantly boosted parent engagement with the app. Miko tracked their video calls’ performance and found an extremely high 99.83% average call success rate, with a very low audio freeze rate of 0.17% and a video freeze rate of 2.58%. The high call success rate and low freeze rates contributed to increased engagement and retention on the parent application.
“Coupling Agora’s secure, high-quality video communication with Miko not only significantly enhanced parent engagement with the app but also instilled a sense of trust and reliability in our platform,” said Sneh Vaswani, Co-Founder & CEO of Miko Robot.
Miko has sold over 500,000 units, with about 70% of sales from the US. Miko IoT envisions creating a better and more interconnected environment for kids with Agora. Future updates will help children connect in real-time with their grandparents and friends, with Agora playing a significant role in making it happen.
Future Enhancements
Building on the successful partnership with Agora, Miko IoT will soon unveil new features to enhance communication between children and their families:
1. Extended Family Connections: Soon, not just parents, but also grandparents, aunts, uncles, and other trusted loved ones will be able to join secure video calls with children, all with parental approval.
2. Interactive Video Calls: Miko will introduce interactive elements to make calls more engaging. Parents can send emojis during a call, and Miko will respond with real-time emotional reactions, deepening the emotional connection.
3. Visual Direction of Arrival (DOA) Technology: This new technology allows Miko to respond to the direction of the speaker’s voice. If a child moves or turns away during a call, Miko will automatically adjust its position to maintain eye contact, enhancing interaction.
Miko will continue to prioritize child safety and privacy in developing these features, collaborating closely with Agora to implement robust security measures.