Northern Jet Boosts Client Services with New Leaders Mary Shad and Casey Cox

Wednesday, June 5, 2024

Northern Jet is thrilled to unveil its brand-new Owner Services Team, a major step toward enhancing the exceptional service and satisfaction of our esteemed clients. At the helm of this critical new team is Mary Shad, newly appointed as Vice President of Client Experience. Celebrating her seven-year anniversary with Northern Jet this October, Shad brings over two decades of private aviation expertise to her new position. Her leadership will be crucial in defining and achieving the department’s objectives and vision.

“With the support of my dedicated team, I am excited to elevate our owners’ collective experience with Northern Jet. Our unwavering passion for providing world-class customer service and seamless flight operations is what sets us apart,” said Shad.

In line with this initiative, Northern Jet proudly promotes Casey Cox to Director of Owner Development. As an IADA-certified broker, Cox will oversee owner aircraft transactions, guaranteeing a smooth and tailored experience for our clients.

“These strategic promotions and the establishment of the Owner Services Team underscore Northern Jet’s dedication to delivering unparalleled customer experiences and maintaining its leadership in the private aviation industry,” said Chris Bull.

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