MTR Launches Remarkable Expansion of Hong Kong Airlines In-town Check-in Starting Friday

Wednesday, June 5, 2024

MTR Corporation revealed on June 3, 2024, that it will restart the In-town Check-in Service at Kowloon Station from Thursday, June 6, specifically for Cathay Pacific customers initially. Additionally, starting Friday, June 7, the same service at Hong Kong Station will be expanded to accommodate Hong Kong Airlines passengers.

The In-town Check-in Service provides a seamless check-in and luggage management system for Airport Express users, facilitated through collaborations with various airlines. Since resuming this service at Hong Kong Station on July 5 of the previous year, MTR has been working closely with airlines to enhance the speed, convenience, and comfort of train travel for passengers commuting between the city and the airport.

At Kowloon Station, this service will operate from 6:00 am to 3:00 pm daily and will initially serve Cathay Pacific passengers. The station is equipped with six intelligent check-in kiosks and two automated bag drop counters. Commencing this Thursday, travelers can utilize these facilities to expedite their check-in and luggage handling processes and smoothly transition to their Airport Express journey.

For travelers who have checked in online, they can directly print their boarding passes and luggage tags at these kiosks before heading to the self-service luggage drop.

The extension of this service at Hong Kong Station now includes Hong Kong Airlines and will be available from 6:00 am to 7:00 pm starting this Friday.

“MTR Corporation is committed to creating a better service experience for passengers. The Airport Express continues to improve its In-town Check-in service and introduce smart services. After completing the necessary procedures through one-stop smart self-services at the station, passengers can then easily take the Airport Express directly to the airport for boarding, offering greater flexibility for their journey. Besides, as air travel recovers, we welcome more airline partners to offer In-town Check-in Service to passengers. Our team will continue to discuss service arrangements with other airlines and fully support so to benefit more travelers,” said Ms Jeny Yeung, Managing Director – Hong Kong Transport Services of the MTR Corporation.

In addition, MTR Corporation is launching a promotional offer from June 6 to July 5, 2024, providing a free MTR Domestic Single Journey ticket to every passenger who utilizes the In-town Check-in at either Hong Kong or Kowloon stations.

The In-town Check-in Service is available from one day or 24 hours up to at least 90 minutes before the scheduled flight departure. Travelers are advised to consult the terms and conditions listed on the airlines’ websites for more details. Enhanced signage and announcements will be provided at both stations, and airline staff will be on hand to assist passengers during operational hours.

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