Wednesday, June 5, 2024
Reading Time: 3 minutesStar Alliance and its member airlines are thrilled to celebrate a decade of excellence at Terminal 2, their home at Heathrow. The Queen’s Terminal has been the base for 23 Star Alliance member airlines, ensuring smooth transfers and operations for over 15 million passengers annually, accounting for nearly 20% of the airport’s seat capacity.
In honor of this milestone, Theo Panagiotoulias, Star Alliance Chief Executive Officer, stated: “Heathrow remains a critical hub for our member airlines. With our collective offerings at the shared terminal, we take pride in delivering seamless experiences for thousands of passengers every day. On behalf of our member airlines, I extend our gratitude to Heathrow for a decade of support, fostering superior traveler experiences now and in the future.”
As part of the “Move Under One Roof” strategic initiative, Star Alliance consolidated its member airlines at a single location in 2014, creating a true alliance hub. This initiative has made it easier for passengers to connect between Star Alliance member airlines, greatly streamlining airport operations and enhancing the overall travel experience.
Ross Baker, Chief Customer Officer, Heathrow said: “Heathrow is delighted to celebrate a decade of delivering excellent service to passengers travelling through Terminal 2, previously voted ‘Best Terminal in the World’ at the World Sky Awards by Skytrax. In collaboration with our partner airlines, including Star Alliance and its member airlines, we have seen almost 73 million passengers travel through Terminal 2’s doors and enjoy the world-class retail and food and beverage options available. Reaching this landmark is an opportunity for us to enjoy looking back on a decade of achievements, while also looking ahead to the next ten years as we continue to create an extraordinary airport that is fit for the future.”
At Departures in Terminal 2, customers are greeted by prominent Star Alliance branding displayed above the airline check-in counters. Collaborating with its member airlines, Star Alliance provides facilities for a seamless airport experience, including:
Gold Track Security: This benefit ensures faster security access through dedicated lanes for Star Alliance Gold status customers, regardless of their travel class.
Baggage Tracking: Passengers can track their bags throughout their journey. Each day, over 85,000 bags on Star Alliance member airline flights at London Heathrow are scanned, providing peace of mind.
Star Connection Centre: Designed to help passengers with tight connections, offering fast-track access through the airport. The Heathrow Star Connection Centre assists over 1,000 passengers and 750 bags monthly, enhancing the traveler experience and reducing costs for member airlines.
Complimentary Heathrow Express Upgrade: Star Alliance Gold status customers receive free upgrades to the Business First cabin on the Heathrow Express between the airport and Paddington Station. Starting June 2024, this benefit will also be extended to one companion traveling with the Gold status customer.
From Terminal 2, 23 Star Alliance airlines, including Aegean Airlines, Air Canada, Air China, Air India, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, and EVA Air, offer 124 daily flights to 44 destinations in 23 countries. Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United – offer 124 flights daily to 44 destinations in 23 countries.
Established in 1997 as the first truly global airline alliance, Star Alliance is built on a customer value proposition of global reach, worldwide recognition, and seamless service. Since its inception, it has provided the largest and most comprehensive airline network, focusing on improving the customer experience across the Alliance journey.
The member airlines include Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United.
Overall, the Star Alliance network currently offers more than 17,000 daily flights to over 1,200 airports in 190 countries, with additional connecting flights offered by Star Alliance Connecting Partner Juneyao Airlines.
Tuesday, June 4, 2024
Wednesday, June 5, 2024
