SriLankan Cargo Launches 24/7 Hotline in Monumental Service Upgrade

Wednesday, June 5, 2024

SriLankan Cargo new service model and website, featuring Freshness, Wellness, Precious, and Guardian Classes, ensure premium care and 24/7 customer support.

SriLankan Cargo, the cargo division of SriLankan Airlines, has launched a revamped service delivery framework and a newly designed website, both emphasizing an enhanced customer experience. The innovative service model categorizes service delivery into four distinct classes: Freshness Class, Wellness Class, Precious Class, and Guardian Class, ensuring consistent, premium care for both customers and their consignments. A notable addition is a 24/7 service hotline, complemented by a user-friendly website redesign.

“We are excited to present our latest innovation – product verticals – that is the culmination of our collective focus, dedication and creativity in the pursuit of excellence in airfreight services. SriLankan Cargo is passionate about serving its customers even better by setting new standards, which when coupled with the innate warmth and friendliness of our people, create a service that rivals the best in class,” stated Chaminda Perera, Head of Cargo of SriLankan Airlines.

Each service class is meticulously crafted to optimize various aspects of the airfreight logistics process. Freshness Class and Wellness Class prioritize swift connections and advanced cold chain management to maintain the freshness of perishable goods and the efficacy of pharmaceuticals, respectively. Precious Class guarantees top-notch security for valuable and delicate cargo, while Guardian Class ensures that pets and animals receive the utmost comfort and care during air transportation.

Customers can now access SriLankan Cargo’s team around the clock via the new 24/7 service hotline at +94197 33 3344, a crucial feature of the updated service model. Additionally, SriLankan Cargo will provide regular tracking updates to keep customers informed about their shipments.

The redesigned website serves as a comprehensive resource for customers, offering essential information for shipping decisions. From finding optimal flight schedules to calculating chargeable weight by entering consignment dimensions or requesting air cargo charter services, the site is designed to be a fast and reliable source of information for SriLankan Cargo’s offerings.

“It is great to see the national carrier aggressively forging ahead with the introduction of these value-added products amid all the challenges that they are facing. I take this opportunity to wish SriLankan Cargo every success as they take off into the future,” expressed Ruwan Waidyaratne, Managing Director of Hayleys Advantis.