How Vietnam Airlines Achieved Top Punctuality status in the Asia Pacific

Thursday, May 23, 2024

Vietnam Airlines has earned a prestigious position among the top 5 most punctual airlines in the Asia Pacific region as of April 2024, according to Cirium, a leading authority in aviation analytics.

The benchmark for on-time arrivals is when a passenger flight reaches the gate within 15 minutes of its scheduled arrival time. With data drawn from 11,108 flights, Vietnam Airlines boasted an impressive on-time arrival rate of 81.85 percent.

This achievement is particularly noteworthy considering the heightened demand for air travel, which has placed considerable strain on airport infrastructure, especially during the peak national holiday period from April 30 to May 1, 2024. Additionally, the airline has been grappling with aircraft shortages stemming from global engine recalls for inspection.

Vietnam Airlines shares this esteemed recognition with other renowned international carriers such as Japan’s All Nippon Airways and Japan Airlines, as well as Peach Aviation, along with Malaysia’s AirAsia.

Dang Anh Tuan, Executive Vice President of Vietnam Airlines said: “Safety is the cornerstone of Vietnam Airlines’ operations and practices. Our priority is to upgrade service quality to provide better customer experience. Improved on-time performance is a crucial lever of operational excellence. To achieve this, we focus on operational solutions such as reasonable flight schedules; proactively working with authorities to be granted early and reasonable slots; ensuring smooth coordination among various stakeholders and factors such as weather; air traffic, airport operations; and even aircraft maintenance. More importantly, our ‘Upgrading Service Culture’ programme, implemented from the end of 2021, has enabled us to develop training and raise awareness among all employees in regards to maintaining a high punctuality index, thereby fostering greater trust and satisfaction among travellers. In addition to technology, our dedicated teams are able to efficiently manage their resources to ensure flights depart and arrive on schedule, especially in the dynamic and complex world of aviation.” 

Earlier this year, Vietnam Airlines was recognized as one of the top 10 most punctual airlines in the Asia Pacific region in Cirium’s ‘The On-Time Performance Review 2023.’

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