Hyderabad, India. May 20, 2024 — Kore.ai, a prominent enterprise in conversational and generative AI platform technology, has been named a “Leader” in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024. Evaluated alongside 13 other providers, Kore.ai received the highest score in the “Current Offering” category.
The evaluation assessed providers against 23 criteria. Kore.ai achieved top scores in Vision, Roadmap, Partner Ecosystem (Strategy category), as well as Language Models and Generative AI support, Orchestration of AI Assets, Omnichannel, Digital User Experience, Voice Support, Answer Management, Business Insights, and Trust, Security, and Privacy (Current Offering category).
“AI is a transformative technology with profound enterprise impact. This recognition from Forrester validates our robust platform, vision, and innovation,” said Raj Koneru, CEO and Founder of Kore.ai.
The Forrester Wave evaluated 14 top vendors in Conversational AI for Customer Service. Differentiation in this market is achieved through the orchestration of multiple AI assets to deliver smarter, more useful chatbots and intelligent virtual assistants (IVAs).
“Kore.ai’s offering is strong, with leading omnichannel features, modern security, and an excellent digital user experience. Reference customers praised the company’s development tools and prebuilt applications. Kore.ai integrates modern AI into various customer service use cases, making it suitable for companies seeking AI capabilities across the contact center,” the Forrester report stated.
At Kore.ai’s recent global customer conference, Kore.ai Konversations 2024, over 200 leading enterprises discussed the AI landscape. Senior executives endorsed Kore.ai’s vision, platform capabilities, and innovation roadmap, highlighting its role in achieving business objectives.
This recognition by Forrester adds to Kore.ai’s accolades, including being named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms in 2022 and 2023, and consistent Leader positions in the Everest PEAK Matrix, IDC MarketScape, ISG Provider Lens, Aragon Research Globe, and G2 Crowd Intelligent Virtual Assistants and Bot Platforms categories.