Democracy Dies in Darkness

Riders give Metro high marks in poll but still worry about crime

Metro riders give the system its highest ratings in the past decade, including for reliability and value, though many remain wary of crime on the rail service.

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May 17, 2024 at 6:00 a.m. EDT
Riders at Metro Center as a Metro train streaks past. (Bill O'Leary/The Washington Post)
6 min

Metro riders have given the system its highest ratings in the past decade, though many remain wary of crime on the rail service amid widely reported shootings in and around stations, a Washington Post-Schar School poll finds.

Seventy-seven percent of regular and occasional Metro riders rate the system as “excellent” or “good.” That’s similar to last year’s 75 percent positive rating but represents a steady increase from a nadir of 45 percent in 2017, according to Post-Schar School polling.