Senior-care referral site ‘A Place for Mom’ stays mum on neglect

When families search the internet for senior-care homes, they inevitably come upon A Place for Mom. The site says it helps 700,000 people every year.

It calls itself the nation’s leading “trusted advisory service,” but in reality A Place for Mom is a referral service that is paid large fees by assisted-living facilities and does not independently assess their records. More than a third of its most highly recommended facilities in 28 states were cited for neglect or substandard care in the past two years, many of them repeatedly, according to a Washington Post review of inspection reports.