Bengaluru, May 7th, 2024 – Zscaler, Inc. (NASDAQ: ZS), a leader in cloud security, has introduced groundbreaking innovations – ZDX Copilot, Hosted Monitoring, and Data Explorer – to its Zscaler Digital Experience™ (ZDX™) service. The new ZDX Copilot, an AI assistant, swiftly analyzes vast amounts of data points daily across users, devices, networks, and applications, offering IT operations, service desk, and security teams real-time insights into digital experience and performance. Users can engage in interactive conversations with Copilot, powered by Generative AI, to review trends and pinpoint specific actionable insights.
ZDX Copilot provides numerous benefits across IT and security:
Service desk teams can efficiently identify the root cause of user complaints to streamline ticket triage and collaboration with other teams, as well as access technical information easily. Networking teams can conduct in-depth analysis across networks, applications, and regions to identify trends or optimization opportunities. Security teams can ensure service performance at all times and promptly uncover the root cause of issues and affected parties during performance lags. IT leaders can conveniently extract and present digital experience trends and performance insights to demonstrate progress or identify new opportunities. ZDX Copilot also automates common configuration tasks like setting alerts when requested, enhancing IT teams’ efficiency and collaboration across IT operations, service desk, and security. Each customer is provided with their own Copilot to maintain the privacy and security of their company’s data.
Zscaler also announced the early availability of Zscaler Hosted Monitoring, a service that enables IT operations teams to continuously monitor application and service availability and performance from globally distributed monitoring infrastructure on Zscaler’s global cloud. With Hosted Monitoring, IT teams can:
Ensure optimal performance of external websites, regardless of customer location. Monitor SLA compliance for applications and services purchased from SaaS, cloud, data center, or network providers. Confidently deploy new applications or expand into new regions as businesses grow, whether organically or through M&A.
“As organizations adopt Zero Trust architectures, siloed monitoring tools lose visibility across the data path,” said Dhawal Sharma, Senior Vice President and General Manager at Zscaler. “ZDX reinstates end-to-end visibility across devices, networks, and applications. And with this release, Hosted Monitoring extends 24/7 monitoring to SaaS and external websites from several global locations. Using ZDX Copilot, IT teams such as Service Desk and IT Operations can achieve operational excellence by instantly accessing insights drawn from trillions of performance metrics using GenAI to easily analyze IT issues and work collaboratively with speed and accuracy.”
Zscaler Digital Experience has also introduced Data Explorer, which enables IT teams and leaders to easily build and share customized reports that visually correlate data drawn from diverse datasets, contextualizing it for their businesses.