Eir’s ‘disgraceful’ staff instructions to hide complaints details from customers are another PR disaster
Eir’s apparent instructions to staff not to provide complaints details to customers were blasted by a District Court. However, the telecoms firm says that everyone has it wrong.
Oliver Loomes
The apparent cynicism was eye-catching.
A paragraph in Eir’s customer service training manual, as quoted by the telecoms regulator in a court case today, said the following:
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