Bank Of Ireland blames four-hour online outage on “technical issue”

The glitch-prone Irish bank’s latest “technical difficulty” blocked users from logging into their accounts or completing some credit card transactions online

Adrian Weckler

Bank Of Ireland’has restored access to its online banking operations after an outage left customers without services for four hours.

The outage, which the bank has put down to an unspecified “technical issue”, saw customers locked out of their online banking accounts through Bank Of Ireland’s apps and websites.

"There was a technical issue this afternoon which required us to take it offline while we fixed the problem,” the bank said in a statement at 4.20pm, over four hours after the outage began.

"We are very sorry for the inconvenience caused to our customers today.”

During the outage, attempts to log on were met by error messages, while some customers could also not use their Bank Of Ireland credit cards online because the bank was unable to fulfil the verification process.

Hundreds of angry customers took to social media to complain about the outage, which affected login attempts on all platforms.

Today's News in 90 seconds - 4th April 2024

In a further statement, the bank added what while online purchases using Bank Of Ireland issued credit cards could not all be completed, physical credit cards could still be used as normal in shops and physical locations.

Bank Of Ireland has had a number of IT problems and glitches over the last two years, culminating in a rebuke and a fine from the Central Bank.