KMWorld 100 Companies That Matter in Knowledge Management 2024

This year’s list of 100 companies that matter in KM reflects both the evolving landscape in which KM operates and the enduring value of knowledge sharing. The KMWorld team thoroughly enjoys putting together this list. It reminds us of how much innovation is occurring and the resulting impact of KM on efficiency, cost savings, and employee happiness. We have on the list companies with a long history in KM along with newcomers, which indicates the importance of innovation, creativity, and understanding the true value of KM.

Although the attention paid to generative AI this past year has been truly staggering, companies on the list recognize that GenAI is not the only game in town. They leverage many technologies, AI-based and not, to optimize knowledge extraction, organization, and dissemination. These companies understand the importance of harnessing intellectual capital and transforming it into a strategic asset, while not losing track of the importance of people in the KM process.

We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.

Emerging technologies such as GenAI, coupled with enhancements to the time-tested technologies of machine learning, semantic search, natural language processing, cloud computing, knowledge graphs, and chatbots, have resulted in enormous strides in knowledge management and knowledge sharing. Companies on the list are wonderful examples of how these technologies help organizations unlock the power of knowledge in innovative and creative ways. They stand out in the KM field and we applaud their accomplishments.

As always, the list is meant to generate interest and to spark discussion. Let us know what you think and alert us to anything we might have missed.

VIEW FROM THE TOP

We encourage you to visit the websites of the companies on this year’s list. Also, in the links to the Views From the Top, executives share their opinions on the state of the knowledge economy and how their solutions help customers realize their business goals.

    • A leading global professional services company that helps the world’s prominent businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale.
    • From secure storage to document digitization, Access offers end-to-end solutions, a technology-enabled suite of digital transformation services, and unrivaled expertise to help your organization with its complete records lifecycle.
    • Empowers clients to realize their search goals by leveraging its Data Harmony suite and its team of semantic experts to build explainable AI that can increase search precision by more than 90% and productivity by more than 7x.
    • A global provider of digital media and digital marketing solutions whose creative, marketing, and document solutions allow everyone—from emerging artists to global brands—to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment.
      • Alation provides enterprise data intelligence solutions that enable self-service analytics, cloud transformation, and data governance.
        • A software company that automates business processes, Appian provides the Appian AI Process Platform which includes everything you need to design, automate, and optimize even the most complex processes, from start to finish.
            • Providing the most advanced platform to optimize SaaS operations and secure collaboration, more than 17,000 customers worldwide rely on AvePoint solutions to modernize the digital workplace across Microsoft, Google, Salesforce, and other collaboration environments.
              • Axway enables enterprises to securely open everything by integrating and moving data across a complex world of new and old technologies with Axway Amplify, an open API management platform that makes APIs easier to discover and reuse across multiple teams, vendors, and cloud environments.
                                  • Powered by AI, Factor provides leaders with a complete toolkit for driving teams with velocity, intensity, and purpose.
                                  • An early innovator in AI and leading supplier of semantic graph database technology, as well as the developer of AllegroGraph, a horizontally scalable, high-performance, and transactional semantic graph, vector, and document database platform which turns complex data into actionable business insights.
                                  • Makes people-centric products and purpose-built solutions that deliver information to your fingertips, including memorable short links, enterprise search, and knowledge discovery solutions.
                                    • Offers intelligent solutions that seamlessly integrate content, data, and processes to improve the way enterprises work and the experiences they provide to the people they serve.
                                        • Helps companies implement business solutions and improvements through Microsoft technologies, specializing in all three Microsoft Clouds—Modern Workplace, Microsoft Azure, and Microsoft Business Applications, including Microsoft Dynamics 365 and Power Platform.
                                        • Creates exceptional digital experiences efficiently with its hybrid headless digital experience platform, combining the strengths of a headless CMS with traditional content management and exceptional digital marketing capabilities from a single pane of glass.
                                            • Provides solutions that personalize the discovery experience to uncover actionable insights about user intent and rapidly delivers them to the relevant channels of engagement to empower meaningful insights from anywhere and available everywhere.
                                            • A modern intranet packaged solution that enables employees to feel connected to their organization and engage in their work from anywhere, acting as a digital HQ where employees gather to be informed, inspired, collaborate, share knowledge, and do great work.
                                            • Accelerates customers’ knowledge graph journeys and helps them drive decision intelligence through knowl- edge democratization, as well as im- prove data literacy and reach smarter business decisions with data.
                                            • A leading platform for knowledge work automation, M-Files features an innovative metadata-driven architecture, embed- ded workflow engine, and advanced artificial intelligence, which enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.
                                            • Provides a wide range of products and solutions aimed toward advancing human and organizational achievement, enabling digital transformation for the era of an intelligent cloud and an intelligent edge, whether in the cloud or on-premise.
                                            • An intelligence platform that provides access to AI-powered workflows, unlimited data sources, cloud-native technologies, and unparalleled performance to speed up time from data to action, helping enterprises align AI/BI tech with company visions.
                                              • Helps brands deliver the best CX possible, no matter the touchpoint, with effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.
                                              • Improves the ways businesses work with process management and automation software for visually managing, quickly automating, and continuously optimizing business processes and workflows.
                                              • Provides KM solutions for competitive intelligence and market research with SinglePoint, an AI-powered enterprise portal platform designed to serve complex global organizations without adding a heavy burden on IT.
                                                To Learn more, read C. David Seuss, CEO, Northern Light
                                                          • Provides the Qualtrics XM Platform, a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.
                                                                            • The trusted global leader in intelligent automation, offering cutting-edge, AI-powered software that helps businesses seamlessly automate their most data-intensive workflows across business-critical use cases.
                                                                              • Through its KCS-verified enterprise KM software, Upland/RightAnswers delivers connected knowledge to internal staff and customers, leading to a trusted knowledge-sharing culture.
                                                                                To Learn more, read Samantha Middlebrook, Senior Director of Product Marketing and Managment Contact Center Productivity, RightAnswers
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