BHPian autoseiko recently shared this with other enthusiasts.
Our newly bought Swift met with a nasty accident while on service.
We gave our car for the first service on 21st Jan, The car being just 2 weeks old had already clocked 1200+ kms.
I opted for the pick up drop service by Maruti. The car was picked up in the morning and was due to be delivered by the evening. I got the call from the driver that he had left the service station and within half and hour, he called me again that he has met with an accident. I asked him if he was well and he confirmed. I rushed to check the car and was in mental trauma. How can they mess up this much?
I went to the scene and the car was totally damaged. The driver, decided to avoid the traffic and got the car into the BRT lane. He saw a police was standing at the end of it so in panic, he decided to make a u-turn and rush back. I don't know what exactly happened but someone from behind rammed the car and left the scene.
Long story short, the car was towed back to the service station in Baner and I politely asked them to fix the car as I had not taken the car back from the service yet. I also told them that I wasn't going to push insurance.
The guys were very polite and they offered to make the car as it was. I also got 50k as compensation.
Attaching some pics: