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    This Customer's Viral Dispute Of A $250 Reservation Cancellation Fee Has Totally Divided The Internet — Here's Why

    "The decision to reach out to a customer with such a scolding and disparaging message is, frankly, astounding."

    In today's food news, a Boston restaurant is currently facing backlash online for its response to a customer's canceled reservation. Table, located in Boston's North End and owned by Jen Royle, was entangled in a heated exchange with a prospective customer, Trevor Chauvin-DeCaro, after he canceled his reservation on January 6 due to an alleged hospitalization.

    Jen Royle standing in front of Table's entrance with hands on hips, smiling, wearing a denim dress and red headband
    Medianews Group / MediaNews Group via Getty Images

    Jen has appeared on Beat Bobby Flay and was described as a "celebrity chef" by Boston Magazine. In 2021, the publication also wrote that "she also isn’t shy about getting into public spats with rude customers."

    Over the past week, the story has garnered national attention, with creators on TikTok dissecting the exchange. One user, Nikki Mack (@nikki_mackk) has already created a multi-part series on the interaction, which has received hundreds of thousands of views. Dave Cullinane (@playthehitslive) has also posted multiple videos about the heated exchange, including screenshots of now-seemingly-deleted tweets and story posts.

    Thousands of commenters have weighed in on the situation, with one user commenting on Dave's video, "I am unreasonably invested in this mess."