Other Phone heating up

crazysrihari

Recruit
Hello!

I wasn't sure where to post this, but its slightly concerning.

Recently, one of my friend's phone screen broke and she had to get it replaced.

After it was replaced, she had been complaining of her phone heating up really quickly and easily, especially during video calls. It definitely wasn't like this before.

After getting her phone back she also did a hard reset through the phone bios.

(It is a samsung M series phone I think)

Should she do anything? Is there anything that the service people could have done (i.e installed some hack or some sort of illegal program?)

Thanks!
 
Was the service done at the official service center
If not then the reassemble process might have caused something to do with it
 
I think hard reset would've removed if any malware were present. If the heat is from the new display, it could be due to wrong/incompatible model display used; if it's from the battery, perhaps the technician caused some physical damage to the battery while prying open or somehow; or if it's from the chipset (usually near the top right of the back of the phone), I think it could still be due to incompatible display, but try repasting (removing existing thermal paste and applying new one) first.

Even if it is an official service centre, it is better to inspect the display while connected to the mobile before they paste it on to it.