For the past several years, the U.S. has seen a decline in people wanting to work as 911 dispatchers, and now local emergency services are feeling the effects.
In some cases, this means it's taking crews longer to get to emergencies.
When you call 911 in Trimble County, the call should be answered at the Kentucky State Police Post 5 in Henry County. Due to staffing shortages, emergency calls are being answered three counties away in Hardin County.
"Local residents call things by local names... So without having that knowledge, they're unable to give proper and pertinent information to us as responders," said Trimble County EMS director Will McCoy.
McCoy says his team has been misdirected several times, which makes wait times for service longer.
KSP is in the process of training more dispatchers for Post 5, which services Owen, Trimble and Henry counties, but the cost has gone up. It's gone up from $50,000 per year to now more than $120,000.
"We're paying premium pricing, and we're getting less than adequate service," McCoy said.
A potential solution to the issue, according to Trimble County Judge Executive John Ogburn, would be to create a regional dispatch center.
Ogburn says he's working with other judge executives from Henry and Owen counties to make that happen.
"It's our understanding that there's grant money out there that we can utilize as a regional group and have a better chance of getting a larger grant to start a regional dispatch center," Ogburn said.
Trimble County officials are also looking at working with nearby Carroll County or Oldham County for dispatch services.
But this still poses an issue with dispatchers not knowing local areas, and it doesn't address the overall shortage of dispatchers.
Ogburn says his team is actively working to find the best solution.
"From a financial standpoint, we want to do what's best for the citizens and offer them the best service that we possibly can and make sure that these guys are getting dispatched out in a timely manner and they know where they're going," Ogburn said.