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https://www.wsj.com/articles/ai-fast-food-customer-service-a9151e27

Welcome to White Castle. Would You Like Human Interaction With That?

Customers have love-hate relationship with ‘Julia,’ a bot who is not shy about encouraging add-ons. ‘It’s a pain in the butt.’

White Castle’s fast-food bot says ‘gotcha’ and ‘you betcha.’ Heather Haddon/The Wall Street Journal
By Heather Haddon

Julia, who works the drive-through at a White Castle in Merrillville, Ind., is in many ways a model employee: polite, prompt and doesn’t mind working the overnight shift. 

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Copyright ©2023 Dow Jones & Company, Inc. All Rights Reserved.

Copyright ©2023 Dow Jones & Company, Inc. All Rights Reserved

This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com.