At PAX East 2023, the hotline partnered with the AFK Room and Take This, which sponsored a “decompression room” where attendees could go and relax away from the bustling show floor. Mental health professionals were also on hand, and the Games Hotline extended its service hours to cover the entire event.

The Hotline has two main focuses: providing a space for people to anonymously seek support, and supporting a non-anonymous group of those who have done harm. The latter bit is what Lin calls “transformative justice,” and it’s this work that has them most hopeful for enacting profound change in gaming culture.

In April 2022, the hosts of the Nordic Game conference announced the enactment of a whistleblower program that allows people who witness sexual harassment at conventions to anonymously report it. This came after “disturbing incidents” were reported to then-program director Jacob Riis, who ultimately stepped down in wake of the reports. The managing director, Eirk Robertson, promised to do better, and urged convention hosts to “train [their] staff” and “make [their] code of conduct clear” in an open letter on the Nordic Game site.

But lasting change requires even more work than anonymous reporting and codes of conduct—it requires cultural change. Lin hopes to increase the membership of the support community, and wants the Hotline integrated into more industry events, to provide support for those who need it and hopefully discourage people from acting in harmful ways—which means convention hosts, notoriously reluctant to discuss the premise of harassment at their events, need to be comfortable having these kinds of conversation.

“Let’s do some prevention, let’s talk about ways we can care for each other as a community,” they said.