Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’

Riddled with confusion and guilt, Americans are handing out perfect Uber and Airbnb scores; ‘Don’t have to earn it anymore’

Ride-share driver Roxie Benesch says she goes the extra mile for her high marks from riders. Roxie Benesch

Mike Johnson has endured some awkward Uber rides. He once held his nose throughout a trip because the driver was carrying chopped-up Durian—the world’s smelliest fruit. Another time, he was stuck in the back seat while a driver bickered with her boyfriend. Yet another driver tried to sell him a Ponzi scheme.

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