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https://www.wsj.com/articles/url-hospital-patients-better-experience-800414d8

How Hospitals Are Trying to Improve the Patient Experience

During Covid-19, patient complaints soared. Here are some of the biggest gripes, and what hospitals are doing to address them.

Hospitals are adopting new strategies to prevent service failures that can make for a bad experience even when treatment is successful. Lauren Petracca for The Wall Street Journal
By Laura Landro

After a disastrous couple of years, hospitals are trying to win back patients’ trust with better service.

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This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com.