New Airport in Sydney, Australia Partners Amadeus

(01/05/23)  Scheduled to open in late 2026, Western Sydney International Airport (WSI) has chosen Amadeus as its strategic airport systems technology partner to co-create the very best and latest digital passenger experience.

The airport has ambitious plans that will see it grow in stages to become Sydney’s major airport and one of the biggest gateways in Australia.

Simon Hickey, CEO Western Australia International Airport, said, “Having a strategic airport systems partner to drive operational efficiency and customer experience with us gives WSI a clear advantage. Amadeus provides us with decades of experience combined with a common goal of advancing the digital experience that our customers expect.”

Western Sydney International Airport (WSI)

Amadeus designed systems will manage a range of assets and touchpoints across the airport in an integrated way that will mean a more seamless experience for passengers, including flight data, check-in facilitation, aircraft stands and gates, as well as bag-drop, boarding and biometric services.

Amadeus Flow, a cloud-based integration solution that manages passenger services end-to-end, combined with Amadeus’ self-service hardware, will enable passengers to check-in and drop bags in a matter of minutes.

Sarah Samuel, SVP Airport & Airline Operations, APAC, Amadeus, said, “WSI provides much needed aviation capacity to the Sydney market, and it will be exciting to see the impact of fully integrated systems for passengers flying from this new global gateway. Our self-service capabilities will support the airport’s goals to deliver an efficient and seamless experience for passengers.”

The airport is being designed from the ground up with operational efficiency as a priority. Amadeus’ complete Airport Management Suite will also be rolled out to manage core flight data, provide a common situational awareness to all stakeholders and efficiently allocate resources like check-in counters and gates.

Headlines: