Audio Oppo asking for box for TWS warranty

2.4GHz

Hey, I'm currently many states away from my home and have been having an issue with my Oppo TWS. I went to the service centre and they verified that there is an issue, the device is legit, the product is under warranty and I even have the invoice.
What they are asking for is the Box that it came in and I don't have that here in my college. Any advice on what should i do, I've tried asking that I'm willing to pay but they don't offer that option. Any help is appreciated

gourav

Lol, classic. They'll use whatever tactics they can to deny warranty.

Here is a link to Oppo's warranty policy
https://support.oppo.com/in/warranty-policy/

Ask them to show you where it's written that you need the box to avail warranty.

asmlit

Ask them if this can be an option where they could keep the box which comes with the new replaced unit.

2.4GHz

It is written there unfortunately. Any other suggestions?

>2. When sending an IoT products (earphones, accessories, wearables, OPPO Pad, Power Bank) in for service, please bring a copy of the valid proof of purchase, the manufacturer's original product box and the original invoice (purchase voucher and invoice must be completed and sealed by the seller, and shall not be altered, otherwise they will be regarded as invalid). Warranty card serial number stickers shall not be torn or else the warranty will be invalid

gourav

Lol.. I didn't scroll all the way down, my bad.

If the box is at your home and your parents are there, then you can ask them to courier it to you.

2.4GHz

Yeah, I tried but no luck there, will try once by myself when I go back at the end of this month as that seems to be my only hope. Thanks for your help!

6pack

They will repair it (or some 3rd party company will repair it) and sell it as refurbished tws. No other reason to ask for the box.

Elix3r

6pack said:
They will repair it (or some 3rd party company will repair it) and sell it as refurbished tws. No other reason to ask for the box.

Usually TWS can't be repaired, they just ask for box to make sure you didn't steal it or some other reason, although a thief might not be able to get invoice in such cases.
As I know they go as E-waste and there is no refurbishing of TWS only maybe unboxed items being sold.

rajneeshrana

They need the box for serial numbers. Haven't confirmed for TWS but had an issue with Dizo watch(realme sub-brand)
They asked for box as the serial number was not available on bill and on the watch itself.
On replacement they didn't give the new box and only shared new serial number details