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https://www.wsj.com/articles/irs-left-fewer-taxpayers-on-hold-this-year-1b867468

IRS Left Fewer Taxpayers on Hold This Year

The average wait time to speak to a representative dropped 85% this tax season, officials said

The IRS says wait times to speak to a live representative this year decreased to four minutes, down from 27 minutes a year ago.Photo: Sarah Silbiger/The Washington Post/Getty Images

By Ashlea Ebeling

April 18, 2023 5:00 am ET

The Internal Revenue Service says it is no longer dropping the call.

The agency answered 2.4 million more taxpayer phone calls with live assistance this year through April 7, compared with the same period last year. And wait times fell to four minutes, down from a sitcom-length 27 minutes a year ago.

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