‘PWD slowest in grievance redressal, UD second worst’

Mumbai: It takes the state public works department 1,901 days to dispose of public grievance followed closely by the urban development department that takes 1,233 days to dispose of grievances. On the other hand, the revenue and forest department took as little as two days to dispose of grievances.
Paradoxically, the department also has the highest number of grievances pending at 5,864 followed by the the rural development department with 5,654 grievances. The high pendency may also explain the increase in the number of people visiting Mantralaya attempting suicides.
A report on the workings of the various departments was released by the GAD on Monday. The report, prepared for the first time, is aimed at increasing efficiency and transparency in government, enhancing office spaces and digitalising office procedures. The report highlights the work undertaken in departments and reducing pendency. Last year, as part of security measures, the GAD had issued instructions to keep the premises and corridors of Mantralaya organised. Over 8,000 files that are not required to be kept for more than five years were weeded out along with over 6,000 files that are not required to be kept for more than a year. Mantralaya earned Rs 2.6 lakh from the sale of scrap and junk papers. tnn