Audio Oppo asking for box for TWS warranty

2.4GHz

Recruit

Hey, I'm currently many states away from my home and have been having an issue with my Oppo TWS. I went to the service centre and they verified that there is an issue, the device is legit, the product is under warranty and I even have the invoice.
What they are asking for is the Box that it came in and I don't have that here in my college. Any advice on what should i do, I've tried asking that I'm willing to pay but they don't offer that option. Any help is appreciated

 

gourav

Patron

Lol, classic. They'll use whatever tactics they can to deny warranty.

Here is a link to Oppo's warranty policy
https://support.oppo.com/in/warranty-policy/

Ask them to show you where it's written that you need the box to avail warranty.

 

asmlit

Recruit

Ask them if this can be an option where they could keep the box which comes with the new replaced unit.

 

2.4GHz

Recruit

It is written there unfortunately. Any other suggestions?

>2. When sending an IoT products (earphones, accessories, wearables, OPPO Pad, Power Bank) in for service, please bring a copy of the valid proof of purchase, the manufacturer's original product box and the original invoice (purchase voucher and invoice must be completed and sealed by the seller, and shall not be altered, otherwise they will be regarded as invalid). Warranty card serial number stickers shall not be torn or else the warranty will be invalid

 

gourav

Patron

Lol.. I didn't scroll all the way down, my bad.

If the box is at your home and your parents are there, then you can ask them to courier it to you.

 

2.4GHz

Recruit

Yeah, I tried but no luck there, will try once by myself when I go back at the end of this month as that seems to be my only hope. Thanks for your help!