TO THE EDITOR:
I have found that training your employees to understand the full aspects of running a business within the dealership's walls is a most valuable tool.
Teaching them the cost factors and profit margins is more than a simple process. Training them to realize the difference between fixed expenses and variable expenses is a great starting point. Show them the transactions reports and where they can make adjustments.
I get my employees involved in the idea that it's their money and their decisions that determine what their paychecks will look like.
JEFFREY MAVES, Parts manager, Tomball Chrysler-Dodge-Jeep-Ram, Tomball, Texas
