Kempinski Hotels to Implement Shiji's Infrasys Cloud POS

(06/03/23)  Kempinski Hotels has expanded its partnership with Shiji by signing a Global Master Service Agreement that will see the company implement Shiji’s Infrasys Cloud POS.

The luxury hotel group, which has been using Shiji Distribution Solutions and Shiji ReviewPro for many years, will use Shiji’s Infrasys Cloud POS to optimize the amount of time employees spend with guests and ultimately increase overall service quality.

Room at Siam Kempinski Hotel Bangkok in Thailand

“As a global luxury hotel group we want our teams to focus less on technology and more on our guests,” said Riko Van Santen, Chief Information Officer at Kempinski. “We are here to ensure our guests have an excellent experience and look to exceed their expectations. To do that we need to find the right technology partners that have advanced solutions designed to improve the quality of work for our associates so they in turn can increase the quality of work for our guests. Shiji’s Infrasys Cloud POS meets these criteria.”

Kempinski currently has a portfolio of 81 hotels and residences around the world.

Kevin King, Chief Operations Officer at Shiji, said, “This marks a new era for our partnership with the leading hotel group as we continue to explore ways to help our partners achieve their goals. Exceptional service and support have been the hallmarks of Shiji for decades. If Kempinski Hotels’ staff can be serviced well, we know they will have more time to service their guests.”

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