KMWorld 100 Companies That Matter in Knowledge Management 2023

It may be hard to believe, but KMWorld has been spotlighting the 100 companies that matter in KM for over 20 years. In that time, a lot has changed.

Companies have been bought, sold, and merged, and some have disappeared altogether. Others have moved from startups to established leaders. Still more have shown great resilience, changing with the times and remaining as companies that continue to matter in KM.

Technologies that affect knowledge sharing have changed as well, some dramatically. The increasing power of augmented and artificial intelligence, machine learning, natural language processing (NLP), semantic layering, vectorization, knowledge graphs, cloud computing and storage, chatbots, text analytics, and a host of others has revolutionized many aspects of KM.

Some have moved from bright, shiny, and brand-new to mundane, accepted, and pretty much table stakes in the technology game. Newer tools inspire us with their innovative approaches to KM. The impact of generative AI tools, such as ChatGPT, with the ability to draw on an enormous knowledgebase to produce relevant responses to human prompts and have human-like conversations, has jolted not only the KM world but also a plethora of other professions and industries as well.

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer. We are excited about the future.

As always, the list is meant to generate interest and to spark discussion. Let us know what you think, and alert us to anything we might have missed.

VIEW FROM THE TOP

We encourage you to visit the websites of the companies on this year’s list. Also, in the links to the Views From the Top, executives share their opinions on the state of the knowledge economy and how their solutions help customers realize their business goals.


    • A leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale.
    • Helps companies manage and activate their critical business information through offsite storage and information governance services, scanning and digital transformation solutions, document management software, and secure destruction services.
    • Empowers clients to realize their search goals by leveraging its Data Harmony suite and its team of semantic experts to build explainable AI that can increase search precision by more than 90% and productivity by more than seven times. 
    • A global provider of digital media and digital marketing solutions whose creative, marketing, and document solutions allow everyone, from emerging artists to global brands, to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment.
    • Offers an AI Service Experience platform that automates operations and support for IT, sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users.
    • A provider of enterprise data intelligence solutions, including data search and discovery, data governance, data stewardship, analytics, and digital transformation, that combine machine learning with human insight to successfully tackle even the most demanding challenges in data and metadata management.
    • A leading enterprise conversational AI software company with a long history of innovation in automation and conversational AI, creating fulfilling human experiences through groundbreaking AI solutions that enable conversational experiences, streamline IT operations, and automate processes.
    • Delivers a unified, low-code development platform that combines the key capabilities needed to get work done faster, including process mining, workflow, and automation, to orchestrate people, systems, data, bots, and AI.
            • Offers a full suite of SaaS solutions to migrate, manage, and protect data in Microsoft 365, which is also available to managed service providers so they can better support and manage their small and mid-sized business customers.
            • Provides a comprehensive cloud platform featuring a range of offerings, such as A WS Contact Center Intelligence, which enables organizations to leverage A WS machine learning capabilities with their current contact center provider to gain greater efficiencies and deliver increasingly tailored customer experiences.
            • Enables enterprises to securely open everything by integrating and moving data across a complex world of new and old technologies with Axway Amplify, an open API management platform that makes APIs easier to discover and reuse across multiple teams, vendors, and cloud environments.
              • A knowledge management platform company that provides a central, searchable place for information and insights empowering enterprise-wide collaboration and banishing knowledge silos.
              • Provider of intelligent automation solutions powered by AI and machine learning that helps deliver strategic business goals at speed and scale while saving time and resources.
              • Helps enterprises create a hyper-optimized digital presence to facilitate acquisition, conversion, and retention with its suite of digital experience solutions geared toward ecommerce and content management, turnkey site search, and merchandising, as well as SEO.
              • An AI-powered support automation platform that connects entire tech stacks to answer questions, automate repetitive support tasks, and build solutions to any business challenge, ultimately reducing the time spent searching for information, completing tedious tasks, and answering repetitive questions.
              • A data intelligence company that removes the complexity of data management to give enterprises a balance between powerful analytics and ease of use, as well as the ability to unlock data to solve problems, implement ideas, and grow businesses.
                    • An enterprise data catalog and governance cloud-native SaaS platform powering strategic data initiatives and simplifying data discovery, governance, and analysis across data sources and formats with knowledge graph technology.
                    • Offers a variety of services—including audit and assurance, consulting, regulatory services, risk and financial advisory, and tax services—to empower trust and confidence for its clients, as well as help them achieve business goals, solve complex problems, and make meaningful progress.
                            • Supplies natural language solutions and a low-code LangOps platform in a hybrid AI approach centered around helping teams automate their language-intensive processes and deliver actionable insights and recommendations at the highest degree of accuracy, explainability, and flexibility with responsibility and sustainability in mind. 
                              • An early innovator in AI and supplier of graph database technology such as Allegro- Graph, committed to developing and deploying knowledge graph and data fabric solutions at the highest levels of quality with responsive customer support and service.
                              • Global provider of a range of connector, collaboration, storage, and discovery solutions that value compliance, regulation, and deep analytics to relieve customer pain points and allow them to overcome any business challenge.
                              • A multinational technology company dedicated to organizing the world’s information and making it universally accessible and useful with a variety of products, including its widely used search engine, cloud computing services, productivity, collaboration, marketing, and communication tools for businesses and consumers alike.
                              • A leading content services provider that empowers organizations to be informed and connected while driving digital transformation journeys with complete visibility of information, intelligent automation, agile adaptivity to evolving business needs, and expertly tailored solutions built on decades of expertise.
                                                • —An AI-powered enterprise search engine that drives real-time knowledge management and sharing, minimizes search times, frees enterprise capacity, breaks down  knowledge silos, and ultimately powers organizational productivity.
                                                  • Solves complex data problems that unlock value, accelerates insightful decisions, and securely achieves data agility by connecting data and metadata, adding context and meaning, and further allowing users to consume knowledge and insights across an enterprise (recently acquired by Progress).
                                                  • Drives decision intelligence through knowledge democratization, supporting collaborative knowledge modeling and knowledge generation, enabling on-demand citizen access to consumable, contextual, and actionable knowledge.
                                                  • A metadata-driven document management platform that enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce informational control to improve ROI and deliver superior customer experiences and higher-quality work with lower risk. 
                                                      • An international provider of appliances and cloud services for enterprise search, applied AI, and knowledge management that collects and consolidates information from a range of connected data sources, further delivering it proactively across applications, departments, and corporate boundaries.
                                                      • Combines digital entry points, journey orchestration, smart self-service, prepared agents, and a complete performance suite within its cloud CX platform embedded with purpose-built CX analytics, AI, and domain expertise to deliver effortless, consistent, and personalized digital-first experiences. To Learn more, read Sharon Eisenstein, NICE Nexidea 
                                                                      • Comprising Design XM, Customer XM, Employee XM, Product XM, Brand XM, and XM services, the QualtricsXM Platform provides tools to ask the right questions, listen to what people need, and respond with the right actions.
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