Microsoft Defends New Bing, Says AI Chatbot Upgrade Is Work in Progress

Software company addresses concerns about search engine powered by the technology behind ChatGPT

Microsoft is combining the tech behind OpenAI’s ChatGPT with its Bing search engine. In an interview, WSJ’s Joanna Stern spoke with Microsoft CEO Satya Nadella about the new tools and how AI is going to change search. (Oh, and Clippy!) Photo illustration: Preston Jessee for The Wall Street Journal

Just over a week after Microsoft Corp. unveiled its new Bing search engine powered by the technology behind the buzzy ChatGPT artificial-intelligence chatbot, early testers are calling out mistakes and disturbing responses generated by the technology.

Microsoft said that the search engine is still a work in progress, describing the past week as a learning experience that is helping it test and improve the new Bing. So far, only a select set of people have been given access to it. The company said in a blog post late Wednesday that the Bing upgrade is “not a replacement or substitute for the search engine, rather a tool to better understand and make sense of the world.”

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