Electrobot not dispatching my product

scott1391990

So I ordered a CPU cooler from electrobot.co.in on 4th Feb and paid through NEFT.
For 2 days it showed "Order Pending" and then on 6th Feb I got an email that the order has been confirmed and the product would be dispatched in under 48 hours. It is 10th Feb and still no news about it. Have called, mailed, texted on WhatsApp and fb but no reply.

The shop is 23 Kms from my place and I can go there but what if they say that online orders can not be picked up by the customer. What to do now? I am unable to use my PC properly without it.

Anybody who can help out?

Alucard1729

You can pick up from their store before its dispatched (given you bought from electrobot website). Their store is just above the dtdc ground floor office. You can pm me for their number. Went there just yesterday for RMA...

DentFuse

I'm having a similar issue. Placed an order for a PSU on the 7th. They assured me it'll ship the next day and it'll reach me the day after (I'm relatively close too). Hasn't been shipped till date. I also paid via the bank transfer method.

However calling them was helpful and they said they'll ship it soon. Lets see.

scott1391990

Alucard1729 said:
You can pick up from their store before its dispatched (given you bought from electrobot website). Their store is just above the dtdc ground floor office. You can pm me for their number. Went there just yesterday for RMA...

Please PM me their number. The numbers mentioned on their website are of no use.

DentFuse said:
I'm having a similar issue. Placed an order for a PSU on the 7th. They assured me it'll ship the next day and it'll reach me the day after (I'm relatively close too). Hasn't been shipped till date. I also paid via the bank transfer method.

However calling them was helpful and they said they'll ship it soon. Lets see.

The reviews were kinda fine on Amazon and even on Google. Don't know why they are being a PITA. Maybe they focus more on prebuilds rather than single components.

DentFuse

Do let me know if you find a resolution. Don't companies usually ship products asap to get the load off of them, why delay it?

scott1391990

DentFuse said:
Do let me know if you find a resolution. Don't companies usually ship products asap to get the load off of them, why delay it?

Hmmm sure. I think I am gonna go there tomorrow or on Monday to collect it myself.

Sot_mzmzmz

same situation, no one is picking up the calls or replying to "raise ticket" thing.

Alucard1729 said:
You can pick up from their store before its dispatched (given you bought from electrobot website). Their store is just above the dtdc ground floor office. You can pm me for their number. Went there just yesterday for RMA...

Hi can you send it to me as well pls, would be a huge help.

scott1391990

No one is gonna pickup the call. I have now 3-4 numbers of people working there but nobody picks up.

Anyways, I went there today and just got back. The CPU cooler wasn't in stock with them but they had an open box cooler available and were also giving an extra fan free of cost.
I didn't take that but got a Cougar Forza 50 as it had bigger heatsink and better fan. Had to pay 746 extra for that.
Haven't got the bill yet as the person who manages that is on leave due to his marriage. Hopefully, will get the bill in few days.

I also enquired about the SMPS of Dentfuse and that was also not in stock. They offered CX750M with no extra cost but that's in black color and Dentfuse needs white colored SMPS. They didn't confirm the availability date but said it would take a while.

DentFuse

It seems like a pattern, they sell products which are out of stock on their website, but then don't ship them while making excuses.
Also regarding the PSU, the color was surely a reason, however upon further inspection I just noticed "at no extra cost" was kinda bs from their part. They are themselves selling the CX750M at rate cheaper than what I actually paid for the CX750F. Facing a similar issue now with Elitehubs as well. Ordered a cabinet about 3-4 days ago, which was supposed to be shipped in about 48hours, still hasn't shipped, messages for update are being met with a "will update soon".

Looks like I'm either too accustomed to Amazon's flawless shipping, or my first experiences purchasing directly from the retailers were bad by chance.

scott1391990

DentFuse said:
It seems like a pattern, they sell products which are out of stock on their website, but then don't ship them while making excuses.
Also regarding the PSU, the color was surely a reason, however upon further inspection I just noticed "at no extra cost" was kinda bs from their part. They are themselves selling the CX750M at rate cheaper than what I actually paid for the CX750F. Facing a similar issue now with Elitehubs as well. Ordered a cabinet about 3-4 days ago, which was supposed to be shipped in about 48hours, still hasn't shipped, messages for update are being met with a "will update soon".

Looks like I'm either too accustomed to Amazon's flawless shipping, or my first experiences purchasing directly from the retailers were bad by chance.

Could be either. But from my experience, I am gonna stick to reliable websites or just go to Nehru Place and pick up the stuff myself. Saves the hassle. Suppose you get the product after 1 month of ordering, I don't think they are gonna give you an extra month of warranty but let's see. Pls update us when you do receive your SMPS.

Btw, the person who met me there is Vibhuti and he seemed nice.
But another customer (an uncle aged around 50) came there when I was there and he was facing some issue as well. He was first sitting in the service area. I didn't hear everything properly as I was in different room but it turned into a heated argument and uncle was saying and I quote "It's your duty to provide doorstep service and not just get the money and let the customer face delays"

Looks like his PC was not getting picked up for repair or maybe some part was not being picked up for RMA and he had to come there himself.
Either ways, I am gonna stick to mdcomputers, vedantcomputers, Amazon, pcshop, primeabgb and Nehru Place.

Synth-Pop

Guys, I had one experience with with these electrobot guys. They are non-professional and lazy.
The only order I placed till date was a cabinet and after calling twice they shipped the item after 10-12 days.
They simply procure item from some different seller or somewhere and then they ship it. So it takes many days.
Psssibly they may fail to arrange your item and proceed with a refund but they make us frustrated.
Just avoid future purchases from here unless you can't find the item anywhere else. I hope you get your item soon , stay calm and wait for now ...........

ibose

Hmm.. it has been a long time (a year back) but I had bought few items and they delivered. Shipping was a trifle late but it was alright. I suppose we need to be more careful of them now.

DentFuse · Monday at 7:45 PM

Small update on this, Elitehubs were out of stock on the cabinet as well hence weren't shipping, told me over call today. Said they'll update expected date for shipping by evening, let's see.

Edit: Slight update, I wasn't expecting a call but Elitehubs did call me back and informed me that the shipment will reach them in about 2 days, following which they'll ship my cabinet. I have no issue with this type of customer service. If there is some delay, inform the customer ahead of time instead of keeping him/her in dark.

DentFuse

Okay, as mentioned above cabinet shows hoping of being shipped soon, however for the PSU, I contacted Prosenjit since I'd spotted the same model on National PC. He informed me that an order has been placed with Corsair 1.5months ago but no updates from Corsair till date. This prompted me to contact Corsair directly as a consumer, where I was told that the CX750F has been discontinued for the time being. Which sucks because it was a pretty good PSU for a white build.

Now, I'd still hold Electrobot accountable for not being transparent on the situation and explaining what can be done. Will pursue the refund option. I don't know why, but I have a feeling that this is gonna be troublesome as well. Anyways thanks for being along with me for the ride, next update when I finally get something delivered!

Sot_mzmzmz

Got my order cancelled after messaging them daily

DentFuse · 2023-02-15T19:44:34+0530

Yup, called them up today and told them to cancelled my order as well and asked for a refund. However, everytime I called he seemed to have forgotten I'd ever called before. Didn't receive any refund today, will try again tmr ig. He told me to whatsapp him regarding the refund, which I did around 2pm, but he has still not read the message, even though he has come online multiple times, and I've called him multiple times after that.

Sot_mzmzmz said:
Got my order cancelled after messaging them daily

Have you received your refund?