Business News›News›Newsblogs›Air India Urination Case LIVE Updates: Air India cabin crew, pilot issued show cause notice and de-rostered; AI to review policy on service of alcohol in flight
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Economic Times | 07 Jan, 2023 | 02:53PM IST
Air India Urination Case LIVE Updates: Air India cabin crew, pilot issued show cause notice and de-rostered; AI to review policy on service of alcohol in flight
Air India Urination Case LIVE Updates: Air India CEO Campbell Wilson on Saturday apologised for a flyer urinating on a fellow female passenger on a flight from New York in November, and said four cabin crew and a pilot have been de-rostered and the airline is reviewing policy of serving alcohol on flights.
Facing backlash for the handling of the incident, Wilson in a statement said the airline could have handled the issue better and promised a robust reporting system of unruly behaviour and a system of reporting such incidents.
"Air India is deeply concerned about the in-flight instances where customers have suffered due to the condemnable acts of their co-passengers on our aircraft. We regret and are pained about these experiences," he said.
"Air India acknowledges that it could have handled these matters better, both in the air and on the ground and is committed to taking action."
With questions being raised about the airline not immediately reporting the unruly passenger to law enforcement authorities, he advised staff to report all incidents irrespective of a settlement being reached.
"In the instance of the incident onboard AI-102 operating between New York and Delhi on November 26, 2022, four cabin crew and one pilot have been issued show cause notices and de-rostered pending investigation," he said, adding internal investigations into whether there were lapses by other staff are ongoing.
The airline is investigating aspects including the service of alcohol on flight, incident handling, complaint registration on board and grievance handling.
Accused S Mishra, who allegedly urinated on a woman on Air India flight, has been arrested from Bengaluru, said Delhi Police.
Delhi Police said that Mishra was arrested last night and has already been brought to Delhi. He will be presented before the court today.
Mishra is the vice president of the India Chapter of an American multinational financial services company headquartered in California.
Earlier, Delhi Police summoned Air India staff in connection with an incident in which a man allegedly urinated on a co-passenger onboard a flight from New York to Delhi, PTI sources said.
The Air India staff, including the pilot and co-pilot, were issued summons for Friday, but they didn't appear. Now, they have been summoned to the office of deputy commissioner of police (airport) at 10:30 am on January 7, the sources said on Friday.
Police on Wednesday registered an FIR and formed several teams to nab the accused passenger.
The accused, Shankar Mishra, had urinated on his co-passenger, a senior citizen in her 70s, allegedly in an inebriated condition in the business class of the Air India flight on November 26 last year.
Facing backlash for the handling of the incident, Wilson in a statement said the airline could have handled the issue better and promised a robust reporting system of unruly behaviour and a system of reporting such incidents.
"Air India is deeply concerned about the in-flight instances where customers have suffered due to the condemnable acts of their co-passengers on our aircraft. We regret and are pained about these experiences," he said.
"Air India acknowledges that it could have handled these matters better, both in the air and on the ground and is committed to taking action."
With questions being raised about the airline not immediately reporting the unruly passenger to law enforcement authorities, he advised staff to report all incidents irrespective of a settlement being reached.
"In the instance of the incident onboard AI-102 operating between New York and Delhi on November 26, 2022, four cabin crew and one pilot have been issued show cause notices and de-rostered pending investigation," he said, adding internal investigations into whether there were lapses by other staff are ongoing.
The airline is investigating aspects including the service of alcohol on flight, incident handling, complaint registration on board and grievance handling.
Accused S Mishra, who allegedly urinated on a woman on Air India flight, has been arrested from Bengaluru, said Delhi Police.
Delhi Police said that Mishra was arrested last night and has already been brought to Delhi. He will be presented before the court today.
Mishra is the vice president of the India Chapter of an American multinational financial services company headquartered in California.
Earlier, Delhi Police summoned Air India staff in connection with an incident in which a man allegedly urinated on a co-passenger onboard a flight from New York to Delhi, PTI sources said.
The Air India staff, including the pilot and co-pilot, were issued summons for Friday, but they didn't appear. Now, they have been summoned to the office of deputy commissioner of police (airport) at 10:30 am on January 7, the sources said on Friday.
Police on Wednesday registered an FIR and formed several teams to nab the accused passenger.
The accused, Shankar Mishra, had urinated on his co-passenger, a senior citizen in her 70s, allegedly in an inebriated condition in the business class of the Air India flight on November 26 last year.
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