Banking plaints down 22% in A’bad in 2022

Ahmedabad: With rising digital banking transactions and use of digital modes of payment, the majority of complaints registered in the Ahmedabad Banking Ombudsman pertained to digital banking and ATM-related woes.
The annual report of the RBI Banking Ombudsman (BO) released recently revealed that some 16,426 complaints were registered at the Ahmedabad BO in FY2021-22.
The number of complaints declined 22% against 21,078 complaints registered in FY2020-21. The Ahmedabad BO, which accounted for 5.39% of the total 3.04 lakh banking-related complaints received across the country, ranked 8th among other BOs in India.
“A majority of complaints pertain to ATMs and debit cards in addition to digital banking transactions — mainly internet and mobile banking,” said a senior official of the Ahmedabad BO without willing to be named.
In November 2021, the RBI launched the Integrated Ombudsman Scheme (RBI-OS). Under the RBI-OS, 2021, following the ‘One Nation, One Ombudsman’ principle, the territorial jurisdictions for the ORBIOs have been abrogated, and complaints are assigned to all the ORBIOs by the CMS.
Pan India, the complaints related to ATM/debit cards were the highest at 14.6% of the total, along with by mobile/electronic banking at 13.6%.