How to use PNB WhatsApp banking: a step-by-step guide
ET Online|
1/7
What is PNB WhatsApp Banking?
Punjab National Bank (PNB) has joined a host of other lenders to launch its WhatsApp banking services for users and non users. With an aim to make banking services more accessible, PNB said they will be available 24x7, including holidays, on both Android and iOS-based phones.
iStock
2/7
Who can use PNB WhatsApp Banking?
Both customers of PNB as well non-customers can avail the service. However, for non-customers, only information based services will be available and account related services such as balance enquiry will not be accessible.
Follow these steps to activate PNB WhatsApp Banking:
iStock
3/7
Step 1: Save the number first
Customers or non-customers have to first save the official number of the bank at +919264092640, on their registred mobile phones, to avail PNB WhatsApp Banking Services.
iStock
4/7
Step 2: Initiate a conversation
Once you have saved PNB's official WhatsApp number, you have to initiate a conversation by saying ‘Hi’, ‘Hello’ etc. on the said number.
iStock
5/7
Step 3: Enter OTP
Once you send a text on the number for the first time, you will receive an OTP on your number. Enter the OTP to continue to avail PNB WhatsApp banking services
iStock
6/7
Step 4: Choose your PNB WhatsApp banking service
Choose from a plethora of PNB WhatsApp banking services including Open Account Online, Balance Enquiry, Last 5 transactions, Cheque book request, etc
iStock
7/7
Keep this in mind
As per the lender, before starting a conversation, the customer must ensure to check the green tick along with Punjab National Bank’s name to ensure that this is a genuine account.
