Punjab National Bank introduces WhatsApp banking services for customers and non-customers

Punjab National Bank (PNB) on Monday said it has introduced banking services through WhatsApp for both customers and non-customers with the aim to make banking services more accessible.

Customers can activate the banking facility on WhatsApp by sending hi/hello on number customers +919264092640 on WhatsApp, the state-owned lender said in a statement.

Non-financial services such as balance inquiry, last five transactions, stop cheque, request cheque book to its account holders can be availed through the WhatsApp banking service, it said.

Apart from this, informative services, including online account opening, enquire bank deposit/loan products, digital products, NRI services, locate branch/atm, opt-in, opt-out options would be provided to both account and non-account holders, it added.

The WhatsApp banking service will be available 24x7, including holidays, on both android and iOS-based mobile phones.

The lender, however, said that customer need to check the "green tick" along with PNB's profile name on WhatsApp to ensure that this is a genuine WhatsApp banking account before starting a conversation.