Samsung fined USD 9.8 million for misleading Australian phone ads

CANBERRA:  An Australian judge on Thursday ordered Samsung to pay 14 million Australian dollars (USD 9.8 million) in penalties for misleading advertising over how water-resistant some models of smartphones are.

Federal Court Justice Brendan Murphy gave Samsung Electronics Australia, a subsidiary of South Korea-based Samsung Electronics Co., 30 days to pay the fines.

Samsung must also pay AUS Dollar 200,000 (USD 140,000) toward the costs of the Australian Competition and Consumer Commission, the consumer watchdog that initiated an investigation of the phones four years ago.

Samsung admitted to making false and misleading claims in nine advertisements between 2016 and 2018 about the water resistance of seven models of Galaxy smartphones. They are the S7, S7 Edge, A5 (2017), A7 (2017), S8, S8 Plus and Note 8.

Samsung and the commission also agreed to the penalties imposed.

The misleading ads promoted the phones’ water resistance and suitability for use in swimming pools and seawater. But the charging ports could be damaged and stop working if the phones were recharged while the ports were still wet.

Samsung said the charging port issue only affected the seven models identified in the case that were launched between 2016 and 2017.

“The issue does not arise for Samsung’s current phones,” a Samsung statement said.

Samsung sold 3.1 million of the vulnerable phones in Australia, but the court could not determine how many customers found faults in their charging ports.

An unknown number of customers had their ports replaced by authorized Samsung repairers. Some repairers did the job for free while others charged between AUS Dollar 180 (USD 126) and AUS Dollar 245 (USD 171), the court heard.

Murphy said customers were entitled to assume that a large company such as Samsung would not advertise that its Galaxy phones could safely be submerged in water if they could not.

“A great many consumers are likely to have seen the offending advertisements and a significant number of those who did so are likely to have purchased one of the Galaxy phones,” Murphy said in his judgment.

Commission Chair Gina Cass-Gottlieb said her investigation had received hundreds of complaints from phone owners.

“They experienced issues with their Galaxy phones after it was exposed to water and, in many cases, they reported their Galaxy phones stopped working entirely,” Cass-Gottlieb said in a statement.

The judge said the penalty exceeded Samsung’s profit during the course of the misleading advertising campaign.

Samsung’s lawyers had initially denied the ads were misleading and that the phones could be damaged by immersion in water, the judge said.

“I do not consider Samsung Australia should be given much credit for its cooperation,” Murphy said.

Samsung said it had cooperated with the commission's investigations, which originally included more than 600 ads and 15 Galaxy phone models.

“Samsung endeavours to deliver the best possible experience to all our customers and we regret that a small number of our Galaxy users experienced an issue with their device pertaining to this matter,” Samsung said.

CANBERRA:  An Australian judge on Thursday ordered Samsung to pay 14 million Australian dollars (USD 9.8 million) in penalties for misleading advertising over how water-resistant some models of smartphones are. Federal Court Justice Brendan Murphy gave Samsung Electronics Australia, a subsidiary of South Korea-based Samsung Electronics Co., 30 days to pay the fines. Samsung must also pay AUS Dollar 200,000 (USD 140,000) toward the costs of the Australian Competition and Consumer Commission, the consumer watchdog that initiated an investigation of the phones four years ago. Samsung admitted to making false and misleading claims in nine advertisements between 2016 and 2018 about the water resistance of seven models of Galaxy smartphones. They are the S7, S7 Edge, A5 (2017), A7 (2017), S8, S8 Plus and Note 8. Samsung and the commission also agreed to the penalties imposed. The misleading ads promoted the phones’ water resistance and suitability for use in swimming pools and seawater. But the charging ports could be damaged and stop working if the phones were recharged while the ports were still wet. Samsung said the charging port issue only affected the seven models identified in the case that were launched between 2016 and 2017. “The issue does not arise for Samsung’s current phones,” a Samsung statement said. Samsung sold 3.1 million of the vulnerable phones in Australia, but the court could not determine how many customers found faults in their charging ports. An unknown number of customers had their ports replaced by authorized Samsung repairers. Some repairers did the job for free while others charged between AUS Dollar 180 (USD 126) and AUS Dollar 245 (USD 171), the court heard. Murphy said customers were entitled to assume that a large company such as Samsung would not advertise that its Galaxy phones could safely be submerged in water if they could not. “A great many consumers are likely to have seen the offending advertisements and a significant number of those who did so are likely to have purchased one of the Galaxy phones,” Murphy said in his judgment. Commission Chair Gina Cass-Gottlieb said her investigation had received hundreds of complaints from phone owners. “They experienced issues with their Galaxy phones after it was exposed to water and, in many cases, they reported their Galaxy phones stopped working entirely,” Cass-Gottlieb said in a statement. The judge said the penalty exceeded Samsung’s profit during the course of the misleading advertising campaign. Samsung’s lawyers had initially denied the ads were misleading and that the phones could be damaged by immersion in water, the judge said. “I do not consider Samsung Australia should be given much credit for its cooperation,” Murphy said. Samsung said it had cooperated with the commission's investigations, which originally included more than 600 ads and 15 Galaxy phone models. “Samsung endeavours to deliver the best possible experience to all our customers and we regret that a small number of our Galaxy users experienced an issue with their device pertaining to this matter,” Samsung said.