New Zealand based TradeWindow produces digital solutions that provide back-office productivity gains, connectivity with supply-chain partners, and supply chain visibility for exporters, importers, freight forwarders, and customs brokers.

The company also has significant operations in Australia and Singapore, and its headcount has grown from five to more than 90 in the past three-and-a-half years.

"When a business is growing quickly, it's critical to have well-documented processes in place," said TradeWindow chief revenue officer Andrew Balgarnie.

"This provides clarity across teams, particularly with new staff members, on how processes operate and ensures clear lines of communication."

"You can imagine the growth pressures we experienced during this time," he said.

"People were pursuing a range of objectives and operating in different ways. We knew this needed to be addressed before we grew any larger, which is when the decision was made to deploy Nintex Promapp."

The project began in late 2021. Eight weeks later the project was complete and the company was making full use of the platform.

Promapp has helped the company document its risks and processes, an essential part of working towards a New Zealand Stock Exchange listing.

Other benefits include consistency across all locations and the elimination of a number of inefficiencies.

"Where teams are no longer caught up in administrative tasks, we actually found that energy can be refocused to better serve our customers," Balgarnie noted.

"With Nintex Promapp in place, we now have the platform that can help us achieve this goal."