If you use Microsoft Teams - and if you have Office 365 then it's a good chance you are - and you have a contact centre, here's a webinar for you.
In fact, this webinar is customer-centric, featuring panellists from Maurice Blackburn Lawyers in Australia and Whangarei District Council in New Zealand talking about their own real and recent projects to enable Microsoft Teams in their contact centres. They will talk about things they'd recommend as most critical for IT and CX professionals planning a Teams contact centre migration.
Speakers include Whangarei District Council IT project manager Roxanne Manlangit, Maurice Blackburn Lawyers service delivery manager Jasmine Lim, and Microsoft customer success manager David Ollason. The session will be facilitated by Enghouse Interactive head of channel sales Richard Winterburn.
Sign up for free, and find out more information, here.
Enghouse Interactive is a subsidiary of the Canadian-listed Enghouse Systems which has over 35 years of experience in customer interaction, customer experience, and contact centres with thousands of customers globally. It is in the top 1% of the Microsoft partner ecosystem and provides a tightly integrated - and Microsoft certified - contact centre solution for Microsoft Teams.
Join the webinar to learn how you can leverage Microsoft Teams to move your contact centre to the cloud, using the software you're already comfortable with, and remove your risky, aging, on-premises PABX platforms - and to hear from real organisations and real customers how they've achieved it.