The InterSystems TrakCare solution will streamline business processes and workflows to replace three patient management systems. It will also feature new capabilities such as customer-centric appointment bookings.

InterSystems says the staff will benefit from a modern, easy to use interface, more efficient workflows, and access from their mobile devices.

Implementation of the cloud-based system will commence in January 2022. It will serve multiple facilities including Auckland City Hospital, Starship Children’s Hospital, and community organisations to support an estimated 145,000 inpatient and one million outpatient visits per year.

TrakCare’s capabilities can be extended to meet Auckland DHB’s longer-term goals. This includes rationalising the number of applications required to meet its functional requirements, and integrating with a new, common identity and access management platform and data services integration layer to provide improved data sharing with other health providers.

“After extensive market research and a robust tender process, we have chosen InterSystems as a strategic partner because its system best suits the needs of our patients, whānau and clinical teams, and aligns to Auckland DHB’s Te Tiriti o Waitangi and Tikanga strategies,” explains Auckland DHB chief digital officer Shayne Tong.

“InterSystems is delighted to be working with Auckland District Health Board,” concludes InterSystems country manager Australia and New Zealand Darren Jones. “Together, we can deliver long-lasting and meaningful improvements through the adoption of an innovative system – with a proven track record at six New Zealand hospitals – to support the health and wellbeing of the people of Tāmaki Makaurau.