User Review VU 4K Premium Android TV / Experience

gourav

When going for cheaper brands, I generally consider warranty to be nonexistent. I know there's a lot of discussion around warranty and service, but honestly, no company except Samsung and LG, have given me any satisfactory resolution.

My Nokia phone's charging port stopped working in 8 months. They said it's physical damage, didn't cover it. Once my Logitech mouse stopped working, they took it and returned saying it's working fine when it actually wasn't. My logitech speakers stopped working, they said they didn't have a replacement and refunded half the price because I didn't have invoice. At my parent's house, they got Kent water purifier. During warranty some part stopped working. They said it was not covered in warranty. Then sold AMC and when we needed it, they said the requested part was not covered in AMC.

I have numerous such experiences to the point that I mostly live with the faults if the product remains usable, or throw it out /exchange it if it's unusable. My realme phone had multiple problems in 6 months of usage. Sold it to Cashify for whatever I could get after listing the problems rather than going to the service center. Just not worth it.

I have the same Vu TV in 50" size. I also got 3-year extended warranty by paying extra 3000. But I'm fairly certain that if I ever needed it, I'll find that that 3000 was completely wasted.

After sales service in India is a joke.

lockhrt999

Nitendra Singh said:
as I plugged in my desktop's HDMI cable, colors contrast and picture settings were not accurate.

Did you enable full color range from graphics settings? By default, windows shows limited number of colours over HDMI.

Secondly, you should register a case with online consumer forum with all documents and explanation. It'll quickly sort out your issue.

Synth-Pop

lockhrt999 said:
Did you enable full color range from graphics settings? By default, windows shows limited number of colours over HDMI.

Secondly, you should register a case with online consumer forum with all documents and explanation. It'll quickly sort out your issue.

Yes I tried it and it was very accurate.

As of now there isn't any need to register a case.
Its almost resolved moreover there isn't any fraud its just that the service provided is very poor.

But what about the new model they are selling with fake specifications. This is really unfair.

lockhrt999

Nitendra Singh said:
But what about the new model they are selling with fake specifications. This is really unfair.

Sounds like those cheap chinese headphones makers. They keep changing specification of a single product once a few months.

Naveen_Reloaded

Only get these cheap TV when its not primary driver. I have two VU tv , both are not for my personal viewing.

Luckily i have a friend in VU dealership , he takes care of warranty and repair.

Ninja

Bought a Vu 32-inch tv in Jan 2018 for bedroom. It cost around 10,400 (incl all instant cashback n all) which also includes plus 2 years warranty. The installation and service/repair was supposed to be handled by Jeeves( Flipkart protect). As per the fake specification mentioned by @Nitendra Singh this TV looked smaller as compared to other 32 inch TVs, it was more like a 28 inch one. But it didn't bother me much as it was just a bedroom Tv.

It lasted till June 2020 (2.5 years), so raised complaint at Jeeves. They just replied once will get by in 2 days then didn't bother to reply. So I raised the complaint with Flipkart, they resolved it in 15 days by issuing a refund of 9,449( 30% depreciation of gross amt of invoice) from Omnitechretail. Also told to keep that Vu Tv. I repaired it locally in 500 rs as one of the led backlight strip was gone bad.

Synth-Pop

So finally, last Friday engineer arrived with a replacement. I was expecting a new upgraded model but NO it was the same model 43-OA.
Not a retail unit, It came in a new brown colored box and I asked if this is a new TV ?. Technician said we don't know sir, what we've got from company it's the same.
TV isn't new in anyway I've noticed some mildly faded color of plastic on rear end and a few scuffs on the frame. I can confirm it's a refurbished item but now it's working atleast.

sbhas2k

I currently have VU 43 inch 1080p LED tv bought somewhere last year (Cinema model with 40w Speakers). I am not happy with it as it claims to be an android TV, but the interface is so sluggish that i don't enjoy using it. Finally ended up buying a fire tv stick. Also, there didn't put any update either !!

In future, I would avoid VU and rather go for non-android or MI TV or anything else.

enthusiast29

Last year in August I was also looking into buying a 43"+ 4K smart TV and had shortlisted a couple VU products there, especially the 4K cinema range was good on paper but was really hard to find, always OOS on amazon/flipkart. I waited a lot but nothing else was beating the on paper value. Finally landed upon buying Motorola 4K smart TV 43", a lot of reviews said remote going bad in a month or so (it was an issue with some initial batch I guess), I ignored that and got it. A month later remote stopped getting detected and no longer worked, the reviews were right. Thankfully Jeeves/Flipkart helped and replaced the remote within 15 days of complaint. No other issues thus far. Only thing I hate about it is that there are no updates beyond Android 9 (a couple system updates were delivered but no major android version bump) and no 5Ghz WiFi.

Now looking at VU feedback here I'm glad I didn't go for it.

hawk128

Have Vu 40" FHD which was purchased mid of `16 for ~20k INR. I think bought 2-year additional warranty too
Still running as our primary TV with daily 5-6 hours of family use - Amazon stick, laptop hdmi input, PS etc. Remote went kaput a few years back.

I believe the early production batches were really good ones.

Synth-Pop

sbhas2k said:
I currently have VU 43 inch 1080p LED tv bought somewhere last year (Cinema model with 40w Speakers). I am not happy with it as it claims to be an android TV, but the interface is so sluggish that i don't enjoy using it. Finally ended up buying a fire tv stick. Also, there didn't put any update either !!

In future, I would avoid VU and rather go for non-android or MI TV or anything else.

Yes, android interface is sluggish. I always used it as a display only for my desktop so never used android apps or other TV features. Recently only I noticed it's mediocre or underpowered processor starts panting when I try playing some 4K 60fps video from youtube. I mean it's absolutely fails to play 4k at 60fps.
Only thing which I must appreciate is the panel, just for Rs. 26-27k display is impressive specially the contrast and deep blacks though viewing angles are poor.
I compared it side by side with some panasonic 4k TV with IPS panel prices at that time for 38K.

Kmkaks

Nitendra Singh said:
Yes, android interface is sluggish. I always used it as a display only for my desktop so never used android apps or other TV features. Recently only I noticed it's mediocre or underpowered processor starts panting when I try playing some 4K 60fps video from youtube. I mean it's absolutely fails to play 4k at 60fps.
Only thing which I must appreciate is the panel, just for Rs. 26-27k display is impressive specially the contrast and deep blacks though viewing angles are poor.
I compared it side by side with some panasonic 4k TV with IPS panel prices at that time for 38K.

I went to a friends house. Saw his brother watching Netflix on a 65 inch tv and confirmed for an instant that the tv was LG led, then looked down to see VU logo.

Guess VU actually makes good panels, which is the primary thing we should consider when buying tv.

Synth-Pop

Kmkaks said:
I went to a friends house. Saw his brother watching Netflix on a 65 inch tv and confirmed for an instant that the tv was LG led, then looked down to see VU logo.

Guess VU actually makes good panels, which is the primary thing we should consider when buying tv.

Exactly, I also compared it with my other lg 4k 43"
And it's as good as lg or even better in contrast because of VA panel.

i_rock098

Kmkaks said:
I went to a friends house. Saw his brother watching Netflix on a 65 inch tv and confirmed for an instant that the tv was LG led, then looked down to see VU logo.

Guess VU actually makes good panels, which is the primary thing we should consider when buying tv.

They don’t make any panels, they rebrand Hisense TV and sell it as VU TVs. 99% of cheap TVs are made either by Hisense or TCL.

Hisense is really good at making budget TVs, better than LG, Samsung, Sony and others at the price point.

Synth-Pop

yes all these panels are from Hisense only and now they've launched their own TVs as well.

Dinesh6252

Nitendra Singh said:
Yes, android interface is sluggish. I always used it as a display only for my desktop so never used android apps or other TV features. Recently only I noticed it's mediocre or underpowered processor starts panting when I try playing some 4K 60fps video from youtube. I mean it's absolutely fails to play 4k at 60fps.
Only thing which I must appreciate is the panel, just for Rs. 26-27k display is impressive specially the contrast and deep blacks though viewing angles are poor.
I compared it side by side with some panasonic 4k TV with IPS panel prices at that time for 38K.

I also have a so called Android TV . Currently using it with amazon fire tv stick. It's totally worth it.

Synth-Pop

Dinesh6252 said:
I also have a so called Android TV . Currently using it with amazon fire tv stick. It's totally worth it.

Not exactly the best, but ok for the price.
This is not only with VU, some other Chinese brand TVs are also ok but they're all using minimum hardware just to barely play those 4k videos and android apps.

imran_chennai

Some offtopic banter -
I believe the recent slew of smart android TV offerings is a perfect example of planned obsolescence by manufacturers.
The SoC/Mainboard of the TV is going to be a bottleneck going forward in the future.
I hope we find ways to re-use good panels as standalone TV/display if the motherboard craps out in the near future.
P.S. there are some display drivers I stumbled across when Aliexpress was an option, don't know how it has fared out in the last year.

rdst_1

imran_chennai said:
Some offtopic banter -
I believe the recent slew of smart android TV offerings is a perfect example of planned obsolescence by manufacturers.
The SoC/Mainboard of the TV is going to be a bottleneck going forward in the future.
I hope we find ways to re-use good panels as standalone TV/display if the motherboard craps out in the near future.
P.S. there are some display drivers I stumbled across when Aliexpress was an option, don't know how it has fared out in the last year.

Yes, if the Android board goes bad, then the TV will become unusable as well. There should be an option to not boot into Android directly so that we can bypass and run an external smart device instead in such a case. People who are using a Fire Stick or another Android Box with your Smart TV, do you get the option to boot directly to the external device.
I tried hard to find a non-smart TV but couldn't and had to buy a smart one. Thankfully, it has good enough SoC for my usage so didn't have to spend further on an external device.