Automation Anywhere, a global provider of intelligent automation, is offering Automation Anywhere for Contact Centers, a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service.
“The last thing today’s leading brands want to do is ask a customer to ‘hold please,’ while service teams scramble to find account details, order history, or other information they need to quickly solve a customer problem,” said Mike Micucci, chief operating officer, Automation Anywhere. “Our cloud-native automation platform works with all contact center platforms to connect data and automate manual processes, empowering agents to solve problems, faster.”
Automation Anywhere for Contact Centers enables agents to become more efficient in finding, retrieving, and updating information, as well as executing client transactions quickly and accurately to speed delivery of services while reducing hold times.
The solution is built on top of Automation 360, the world’s leading cloud-native RPA platform, and includes AARI, a smart, no-code, easy-to-use interface that allows business users to automate tasks and interactions across multiple systems.
With AARI, a personal robotic assistant offering a single pane of glass for all automations, the solution can scale to support thousands of live or virtual agents and offers additional features, that:
For more information about this solution, visit www.automationanywhere.com.