C3 Complete Announces Strategic Alliance with Grupo NGN

Technology consulting firm C3 Complete revealed this week it has formed a strategic alliance with contact center software developer, Grupo NGN.

As part of this new relationship, C3 (News - Alert) Complete will now be permitted to offer Grupo NGN’s full portfolio of solutions to channel partners.

“Many contact center solutions run independently of an organization’s PBX (News - Alert) and collaboration system,” commented Rick Mancinelli, CEO of C3 Complete. “Together with Grupo NGN, we can now offer our partners a unified solution that is feature rich, scalable, reliable, and cost effective. This is truly a game changer.”

Customer service has a new level of importance in the remote age, and managers have a responsibility to ensure agents are working at optimal levels from wherever they may be. With Grupo NGN’s portfolio suite, businesses can seamlessly transition call activity to the cloud with the NGNCloudComm contact center system. At the same time, agent performance and customer satisfaction can be analyzed and adjusted with NGNShadowCoach, Grupo NGN’s workstation monitoring and coaching solution.

“C3 Complete is exactly what Grupo NGN looks for in a partner, with a high standard of excellence and a long history of providing best-in-class expertise, service, and support,” said Bill Przybylinski, SVP of Strategic Alliances for Grupo NGN. “C3 and Grupo NGN also share a unique passion for adapting their solutions to each individual customer’s needs rather than the standard approach of asking customers to adapt their processes to fit a given solution.”

Edited by Maurice Nagle