Online firm told to refund money charged ‘extra’

Tribune News Service

Chandigarh, October 25

District Consumer Disputes Redressal Commission, UT of Chandigarh, has directed AJIO, c/o Reliance Retail Limited, to refund Rs1,170 to a consumer who was charged extra for the products delivered at his house by the company.

The commission has also directed the company to pay Rs6,600 as compensation for mental agony and physical harassment and costs of litigation.

The order was pronounced by commission, comprising president Rajan Dewan and member Priti Malhotra, on a complaint of Shobhita Singh, a resident of Sector 33, Chandigarh

In the complaint, Shobhita said that she placed an order for seven items with the company on August 9, 2020, and she opted the mode of payment as “cash on delivery”.

The total amount payable to the company was Rs3,809.47 after discount and GST. The items were delivered one by one on various dates to her. She said the company, however, collected Rs4,979.98 through various deliveries. She said the company charged Rs1,170.51 in excess against the total payable amount.